It is a risk you take on knowingly when you custom order something from the company. Someone at the factory made a decision the customer didn't vibe with, and while that sucks it's not criminal and similar things happen all the time with builds from any manufacturer.someone gets disappointed by a top or a fretboard or a headstock overlay or whatever. They told me flat out it was not possible because they cannot guarantee how a piece of wood will look when they cut into it. When I ordered my Vader I asked about the possibility of paying more for a extra figured piece of black limba for the body.
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They will explicitly tell you due to the nature of wood and our build process we can't guarantee anything. That's the thing though, for the most part you can't/don't really "request" a look with this company.
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